FAQs

Frequently asked questions

Go to  My Orders  in your Spicecart account to track your package.

You can track the location of your package by entering your tracking ID  here .

Go to  My Orders  in your Spicecart account to find details for all your orders.

Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s).You can track your orders from the ‘My Orders’ section on your Spicecart account.

Orders will be delivered by the date you see on the product page for your location.

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders

Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

You can see the respective seller’s Returns policy on the product page.

To place an order, please follow these steps:

  1. Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode
  2. Add products to your cart or just hit ‘Buy Now’
  3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

Your order will get delivered on or before the delivery date promised at the time of placing the order.

Groceries on Spicecart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach
you.

If your tracking information shows that your package was delivered, but you can’t find it:

Check your phone for any notification about attempted delivery.
See if any of your neighbors/friends/relatives/house owner/security guard has collected your product on your behalf.

Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

Cancellations and Returns

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category Products that can’t be returned
Auto
Accessories
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers,
Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid
Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles Cars, Mopeds, Motorcycles and Scooters
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and
Soaps
Baby Care Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning
Products
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer
Accessories
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and
Nutrition
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood,
Syrups, Vegetables and other Edible Products
Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks,
Stockings and Swimsuits
Footwear
Accessories
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening
Products
Plant Saplings, Plant Seeds and Soil Manure
Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices,
Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery Coins
Music
Instrument
Accessories
Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive
Supplies
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face
Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag / Hay / Liniment / Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual
Wellness
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Yes, the freebie has to be returned along with the product.

You can raise a request to return your items with these simple steps:

  1. Log into your Spice cart account
  2. Go to My Orders
  3. Click on ‘Return’ against the item you wish to return or exchange
  4. Fill in the details and raise a return requestOnce you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Spicecart account

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

You can visit ‘My Orders’ to know the status of your refund. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped.refund will be processed as soon as the courier service provider confirms the return of the item(s).

The different refund modes available are:

  1. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
  2. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.

You can now track the status of your return easily right from your Spicecart account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

The refund timelines will depend on the payment modes as listed below:
Debit card – 7-9 Business days
Credit – 7-9 Business days
Netbanking – 3-7 business days
COD – IMPS, 1 Business days

 

Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your
bank account via Immediate Payment Service (IMPS). You can update the details of the bank
account where you would like to receive the refund while creating the return request for an item.

You will need to update following information for the seller to process a refund to your account:
The Bank Account Number
IFSC Code
Account Holder’s Name
Bank Branch
Bank Name
IMPS refunds will typically be processed in one business day by sellers.

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

Others

You can write to corporatesales@spicecart.com for your corporate gifting requirements.

Shopping

You could see different prices for the same product, as it could be listed by many Sellers.

Currently, sellers on Spicecart only ship within India

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

There are NO hidden charges when you shop on Spicecart. The price you see on the checkout page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.